What shipping costs
Shipping is free on every order to an address in the United States. There is no minimum order and no handling fee. If sales tax applies where you live, you will see it at checkout before you pay.
When your order arrives
Standard shipping takes 10–15 business days from the day you place your order. Before your Retro Pulse leaves, we set it up, load its 64GB game card and check that it powers on and plays, so it is ready the moment you open the box.
Business days are Monday through Friday and do not include public holidays.
Tracking your order
When your order ships, we send a tracking number to the email address you used at checkout. Tracking can take a few days to show its first update. If a full week passes with no movement, write to [email protected] with your order number and we will look into it.
Where we ship
Right now we ship to addresses in the United States only.
If something goes wrong
My order has not arrived
If 10–15 business days have passed and your order is not there, email [email protected] with your order number. We will trace the package and then either send a replacement or refund you.
Tracking says delivered, but I do not have it
Give it a day, since carriers sometimes mark packages early, and check with neighbors or your building. If it still has not turned up, email us and we will sort it out with a replacement or a refund.
My console arrived damaged
Take a photo of the box and of the damage, and email them to [email protected] as soon as you can. We will replace the console at no cost to you.
I typed the wrong address
Email us right away with your order number and the correct address. We can change it any time before the order ships. After that we cannot promise a change, but we will do what we can.
Changed your mind after it arrives? You have 30 days to send it back. See the return policy.