How to start a return
- Email [email protected] with your order number. A one-line reason helps us improve, but it is not required.
- We reply with a prepaid return label, usually within one business day.
- Pack the console, the game card and the charging cable, attach the label and drop the package off.
- When it reaches us, we refund your original payment method within 3 business days. Your bank may take a few more days to show it.
What you can return
Any Retro Pulse bought from RetroPorts, within 30 days of delivery. It does not need a reason and it does not need to be unopened. Please include the game card and the cable that came with it.
What is not covered
Consoles damaged by drops, liquid or misuse are not eligible for a refund. If that has happened, write to us anyway. We may be able to help with a repair.
If it arrives faulty
If your console will not power on, has a screen defect, or has a stick that drifts straight out of the box, email [email protected] with a photo or a short video. We will replace it at no cost to you.
Swapping colors
Want a different finish? Email us before you send anything back and we will arrange the swap.
When the refund shows up
- Credit or debit card, Apple Pay, Google Pay: usually 3–5 business days after we issue it.
- Pay-later plans (Affirm, Afterpay, Klarna): we refund the provider, and they adjust or cancel your plan.
One-year warranty
After the 30-day return window, your Retro Pulse is still covered by a one-year hardware warranty against manufacturing defects, counted from the day it was delivered. Email [email protected] with your order number and a description of the problem, and we will repair or replace it.
The warranty does not cover damage from drops or liquid, or normal wear on sticks and buttons.